RETURNS & EXCHANGES

At SANTININA we have a great commitment to each of our clients, therefore, if you do not fall in love with your jewel within 14 days, you can return or exchange it as long as it is in perfect condition and has not been used or manipulated.

How to make my exchange or return?

It's very simple, just follow the following steps:

  1. Send an email to santinina.jewelry@gmail.com specifying the order number and the full name of the person who placed the order.
  2. Indicate which product you want to exchange or return.
  3. Explain the reason for the exchange or return.

You will receive a response from our team within a period of 24-48 business hours, providing the best possible solution.

EXCHANGES AND RETURNS POLICY

- R eturns and exchanges will always be effective at the same address where the first shipment appears.

- The items will have to be delivered to the courier in the same conditions in which they were delivered.

- The refund will be the amount of the product, never the shipping costs. The collection will be the responsibility of the client although managed by us.

- Exchanges for another size will be accepted in the case of rings, with the client assuming the cost of the management. You can consult our size guide to ensure that the size you buy is yours.

- When you want to make changes or returns on an order with a promotion or discount, you must bear in mind that in the case of a return the refund will be proportional to the discount/promotion code that has been used.

- Once we receive your return and check the condition of the products, if they are in perfect condition, we will process the corresponding refund.

If the order you placed arrived broken or defective, you have a period of 48 hours to notify us of this problem by contacting us via email santinina.jewelry@gmail.com

In the email you must indicate the following information:

- Photo of the product where the defect can be seen.

- Explain to us what has happened to the product.

- Full name and order number.

In this case, SANTININA will assume the costs.